A  Please note that this is only a rough guide. Delivery times vary and depend on the postal services in your area. All orders are sent from our distribution centre within 24 hours of the order being placed, except Sundays.

For Standard Shipping:
7-10 postal working days for most destinations.
10-14 postal working days for more inaccessible destinations.

For Express Mail Service:
3-5 postal working days for most destinations.

- All parcels are insured for loss or damage
- Orders to PO Box or military addresses can only be sent by Standard Post

 A  Delivery times do vary and depend on the postal service to the destination. If you didn't receive your order after more than 14 working days please contact customerservice@smart-nails.com

 A  After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.

Please add our e-mail sales@smart-nails.com to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.

An e-mail will also be sent to you when your order has been shipped which will have the date of shipping. Orders are shipped within 24 hours after the order has been placed.

 A  Yes, we can ship to valid PO Box and military addresses. However, we can only ship by standard post (no express mail service) to such addresses.

 A  It depends on the destination. We currently ship to over 200 countries across the globe and most countries (especially the USA, Australia, Japan, South Korea) allow free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.

 A  Any problems with items you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

Please contact our orders department at sales@smart-nails.com before returning anything so we can inform you where to send and how to arrange the refund.

 A  Please note that we endeavor to answer all e-mails within one hour. If you have not received any reply with 24 hours, please check the points below before sending a follow-up message.

If you haven't received a reply with 24 hours, this could be because:

Your message may not have been received by .

If you receive any messages to your mail-box with the subject “Returned mail” or “Non-delivered mail”, your message is not received by the recipient. This might be caused by two factors


I. You may have written the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.
II. Your e-mail settings may be preventing you from sending e-mails overseas. Some e-mail providers prevent some e-mails being sent abroad. Please check with your e-mail provider for further details.

You may not be able to receive e-mails sent by .


I. The messages may be filtered out by your anti-spam software since you haven't added the into your address book. Please add our e-mail addresses to your address book or contact list.
II. If you use your company's official e-mail server, there may be restrictions on receiving non-registered e-mails. Please check with your system administrator to remove the restriction.

AOL users in particular should ensure their accounts are enabled to receive e-mails from us.

IMPORTANT: Please include your order number on ALL correspondence to ensure prompt service.

Still have questions? Please e-mail here